Thank you for using TrueLocal. We aim to provide you with a valuable platform to connect with local businesses. Please read our Refund Policy carefully, as it outlines the circumstances under which we provide refunds and the process for requesting one.
1. Eligibility for Refunds
Refunds are available under specific conditions. We will provide a refund if:
- Service Not Rendered: You paid for a service or feature on TrueLocal (such as a premium listing) that was not delivered due to an error on our part.
- Technical Issues: If technical problems on our website prevented the use of a paid feature, and the issue could not be resolved within a reasonable timeframe, you may be eligible for a refund.
- Incorrect Billing: In cases where you were charged incorrectly, we will refund the overpaid amount.
2. Non-Refundable Services
Certain services may not be eligible for refunds, including:
- Change of Mind: Refunds will not be provided for services or features you decide to cancel or discontinue after purchase.
- Partially Used Services: If you’ve used part of a service or feature, it may not be eligible for a full refund.
- Non-Compliance: Refunds will not be issued if a business listing or account is removed or suspended due to violation of TrueLocal’s terms of service.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Send an email to our support team at info@truelocal.co.in with the following details:
- Your account name or business listing details
- Proof of purchase (e.g., payment confirmation, invoice)
- A detailed description of the issue
- Review Period: Once we receive your request, we will review it within 7-10 business days. During this time, we may reach out to gather additional information or clarify details.
- Resolution: If your refund is approved, we will process it within 10 business days. Refunds are generally issued to the original payment method.
4. Changes to this Refund Policy
TrueLocal reserves the right to modify this Refund Policy at any time. We recommend reviewing this policy periodically. Any changes will be effective immediately upon posting to our website.
5. Contact Us
For questions or concerns about this Refund Policy, please contact us at:
- Email: info@truelocal.co.in
Thank you for choosing TrueLocal. We are dedicated to providing a positive experience for all users, and we are here to assist you with any issues regarding our services.